Questions, answered
Can't find what you need? Send us a message and we will reply within one working day.
Retail shops, wholesalers, pharmacies, hardware stores, supermarkets and anyone else who buys and sells physical stock, from a single counter to several branches and a warehouse.
Yes. Every plan starts with a free trial and no payment details are needed to begin. You choose a plan when the trial ends.
By mobile money (Airtel Money or TNM Mpamba) or bank transfer, monthly or yearly. Your plan only changes once the payment is confirmed.
The mobile app keeps recording sales offline and syncs them when you are back online. Each sale is recorded exactly once, even if it is sent twice.
Yes. Upload a CSV with SKU, name and price (and optionally barcode, category, cost and unit). StockShift checks every row and tells you exactly which lines need fixing before anything is saved.
Only if you allow it. Each role controls what a person can see and do, and which shops they can work in.
Nothing is deleted. After the grace period your account becomes read-only so you can still view and export your records.
Each business's data is separated at the database level, connections are encrypted, and important actions such as refunds, adjustments and price changes are recorded in an audit trail.